The Ombudsperson’s Role at Shining Mountain by Mary Beth Fifer, Board of Trustees Member, Faculty Member
Where do I go if I am not sure how to have my question/concern addressed?
Where do I go if I feel my concern has not been addressed to my satisfaction?
Go to the Ombudsperson: Mary Beth Fifer
The ombudsperson role is one of my many responsibilities at the school. It is one that I take very seriously and enjoy very much. This is the beginning of my 5th year and I have helped many families with concerns that they have had.
Here are some of the things that I can do for you and your family:
- I can schedule a time to listen to your question or concern. Based on the Living Community Principles we have adopted at Shining Mountain,( http://shiningmountainwaldorf.org/living-community-principles/) I will first ask you if you have spoken directly with the person/people you are having challenges with. If not, I will suggest you do so and can help you if you are having trouble doing so.
- I will take minutes of our conversation and go over them with you either in person or by email.
- We will talk about where you might take your question/concern, help you think through the issue and/or help you set up a meeting. If needed, I can be at the meeting with you.
- I might consult with the School Leadership, setting up a meeting for you if necessary.
- If appropriate, I might suggest you attend the Community portion at the beginning of the Board of Trustees monthly meeting.
- Another tool I have is to initiate a Common Concern meeting to reach resolution regarding issues that include relationship matters. (Adult “helpers” will be assigned to individuals as active listeners and support. A facilitated meeting with helpers for all involved and minute takers will meet. An action plan with agreements and dates for a follow up will be established during this meeting.
- I will follow up on the process until resolution and check in with you in the future to make sure things continue to improve.
- Mostly importantly, all of these steps are confidential.
I hope that you don’t need me in this role but if you do, I’d love to help you. Don’t let your questions/concerns go on without resolution. That never helps the situation. Please give me a call or send me an email. firstname.lastname@example.org 303-951-8850.
by Mary Beth Fifer